How Can We Help?

At Commercial Capital Bank, our dedication to hometown, personal service is just one of the things that makes us different from other banks. When it comes to our clients’ financial needs, the team at Commercial Capital Bank is always ready and willing to go the extra mile to make sure all is in order.

For more information on any of our products or services, please contact us. If you have any questions, we’re here to help.

Many questions may also be answered by visiting our frequently asked questions section.

FAQ

Find answers to our most frequently asked questions

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I Have Lost My Debit Card, What Do I Do?

Call Bancard Security Services at 1-800-500-1044

What ATM Machines Can I Use My Commercial Capital Debit Card At?

Any machine that displays the Cirrus or Pulse logo will accept our cards. These symbols can be found on the back of the ATM Card

What Do I Do If My ATM Or Debit Card Is Not Working?

You would need to contact us at 318-878-2274, 318-281-6000, or 870-831-5008

What Do I Need To Open An Account?

You need one primary and one secondary form of identification to open an account. Acceptable forms of identification include

Primary

Drivers License
State ID Card
Alien Registration Card
US Government ID
US Military ID
Passport

Secondary

Social Security Card
Voters Registration Card
Birth Certificate
Credit Card
Police Identification
Bank Cards
Company Identification

Has your card been stolen or misplaced?

To reduce your exposure to fraud, we urge you to contact us immediately.  Your existing card will be cancelled, we will review your most recent charges with you to confirm the presence of fraudulent use, and a new card will be ordered for you.

 

Bankcard Security Services

800-500-1044

 

What will you need?

When reporting your card lost or stolen, you may be asked to confirm some of the following information for identity purposes:

  • Account holder’s name, date of birth, and social security number.
  • The date of your last valid transaction, location, and the amount.
  • Account address and phone number.
  • Account phone passcode.

Safe Online Banking

Identity Theft

Identity theft is one of today’s fastest growing crimes. It occurs when someone steals your personal information and identification. They may open credit card accounts, apply for loans, buy automobiles and purchase phone services – all in your name. In many cases, they request address changes so you never see the bills for their activity. These impersonators spend your money as quickly as possible. Most victims never know it until they apply for a loan, receive a call from a collection agency, or see something irregular on their credit report. Clearing your name and erasing the effects of identity theft can be a nightmare and take a great deal of time. You can spend months or even years re-establishing your creditworthiness.

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  • Protect personal identifying information, such as your date of birth, Social Security number, credit card numbers, bank account numbers, Personal Identification Numbers (PIN’s) and passwords.
  • Do not give any of your personal identifying information to any person who is not permitted to have access to your accounts.
  • Do not give any of your personal identifying information over the telephone, through the mail or online unless you have initiated the contact or know and trust the person or company to whom it is given.
How to Protect Your Privacy Personal Identifying Information
  • Protect personal identifying information, such as your date of birth, Social Security number, credit card numbers, bank account numbers, Personal Identification Numbers (PIN’s) and passwords.
  • Do not give any of your personal identifying information to any person who is not permitted to have access to your accounts.
  • Do not give any of your personal identifying information over the telephone, through the mail or online unless you have initiated the contact or know and trust the person or company to whom it is given.
Credit, Debit and ATM Cards
  • Carry in your wallet or purse only the credit cards, debit cards or personal information that you actually need.
  • Keep a list of all your cards and bank accounts along with the account numbers, expiration dates, credit limits, and the telephone numbers of all customer service or fraud departments of the providers. Store the list in a safe place.
  • Cancel cards that you do not use.
  • Retain receipts from card transactions.
  • Sign new cards as soon as you receive them.
  • Report lost or stolen cards immediately.
  • Shield the keypad when using ATM’s, point-of-sale terminals, or placing credit card calls.
  • Store personal information in a safe place and shred or tear up documents you don’t need.
  • NEVER dispose of ATM/debit card or credit card receipts in public receptacles. Tear them up or shred them at home.
Mail
  • Promptly remove mail from your mailbox.
  • Upon receipt, carefully review your monthly accounts, credit card statements and utility bills (including cellular telephone bills) for unauthorized charges. If you spot any suspect activity, contact the provider immediately.
  • Deposit outgoing mail in a post office collection box, hand it to a postal carrier, or take it to a post office instead of leaving it in your doorway or home mailbox, where it can be stolen.
Credit Reports
  • On a yearly basis, order a copy of your credit report and review it for accuracy.
  • Review your credit report for unauthorized purchases, bank accounts and credit cards.
  • Examine your credit report for anything suspicious in the section that lists who has received a copy of your credit history.
How to get a credit report
  • By phone, call (877) 322-8228
    On the Internet: annualcreditreport.com
    Send a request to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281
Bank Account and Credit Card Statements
  • Know your billing cycles and watch for any missing mail. Follow-up, immediately, with your financial institution if a bank account or credit card statement does not arrive on time.
  • Review your bank account and credit card statements promptly and immediately report any discrepancy or unauthorized transactions.
  • When you order new checks, ask when you can expect delivery. If your mailbox is not secure, ask to have the checks mailed to the bank and pick them up here rather than having them delivered to your home or business.
Telephone and Internet Solicitations

 

  • Be suspicious when receiving any offer made by telephone, on a Web site or in an email that sounds too good to be true.
  • Always make sure that the person or business making the offer is legitimate before responding to a telephone or Internet offer.
  • An unsolicited email that promises some benefit but requests personal identifying information should NOT be responded to.
  • If at any time you receive an email requesting personal identity information that appears to be from Commercial Capital Bank, do not respond to the email and contact Commercial Capital Bank immediately at 318-878-2274. Commercial Capital Bank never requests a customer’s bank card number, account number, Social Security number, Personal Identification Number (PIN) or password through email.
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  • Protect personal identifying information, such as your date of birth, Social Security number, credit card numbers, bank account numbers, Personal Identification Numbers (PIN’s) and passwords.
  • Do not give any of your personal identifying information to any person who is not permitted to have access to your accounts.
  • Do not give any of your personal identifying information over the telephone, through the mail or online unless you have initiated the contact or know and trust the person or company to whom it is given.
Home Security
  • Store extra checks, credit cards, documents that list your Social Security number, and similar items in a safe place.
  • Shred all credit card receipts and solicitations, ATM receipts, bank account and credit card statements, canceled checks, and other financial documents before you throw them away.
PIN’s and Passwords
  • Store passwords in a safe place if you can’t memorize them and never take them with you.
  • Never write your PIN on the back of your ATM/Debit Card or Credit Card.
  • Frequently change your passwords.
  • Use a combination of numbers and letters for passwords, and never use easy-to-guess passwords or any series of consecutive numbers. Avoid selecting PIN’s and passwords that will be easy for an identity thief to figure out. (i.e. never use any part of your Social Security Number, birth date, middle name, spouse’s name, child’s name, pet’s name, mother’s maiden name, your address, consecutive numbers, or anything a thief could easily deduce or discover.)
  • Do not carry PIN’s and passwords in your wallet or purse or keep them near your checkbook, credit cards, or ATM/Debit Cards.
Wallets and Purses

 

  • Do not carry more checks, credit cards, ATM/Debit Cards and other bank items in your wallet or purse than you really expect to need.
  • Do not carry your Social Security number in your wallet or purse.
  • Never leave your purse or wallet unattended, even for a minute. (Airport security lines create new challenges. Attempt to minimize the time your purse or wallet is out of sight.)
Miscellaneous
  • Use common sense and be suspicious when things do not seem right.
  • Be suspicious of any proposed transaction that requires you to send an advance payment or deposit by wire transfer.
  • Shred documents containing Social Security Numbers, account numbers, or debit/credit card numbers.
  • Choose to do business with companies that are reputable. Of particular concern are those with whom you deal online.
  • Never use public computers at libraries, internet cafes etc, to view financial information or to conduct financial transactions.
Steps to Follow When You Think You Are a Victim
  • File a police report and call the Federal Trade Commission’s toll-free “Identity Theft Hotline” at 1-877-438-4338.
  • Notify the three credit bureau’s fraud departments. Request that a “fraud alert” be placed in your file, as well as a victim’s statement asking that creditors call you before opening any new accounts. Equifax (800) 525-6285 Experian (888) 397-3742 TransUnion (800) 680-7289
  • Notify the Social Security Administration: (800) 269-0271
  • Request a copy of your credit report. Credit reports are free to fraud victims.
  • Contact your creditors for any accounts that have been opened fraudulently.
  • Close your accounts and obtain new credit, debit and ATM cards.
  • Report any suspected stolen mail to your local postal inspector and check the post office for unauthorized change of address requests.
  • If you should ever lose or have your Debit Card stolen, please report it as follows: 800-500-1044
  • Contact Commercial Capital Bank at 318-878-2274.
Corporate Account Takeover

 

Corporate Account Takeover is the business equivalent of personal identity theft. Hackers, backed by professional criminal organizations, are targeting small and medium businesses to obtain access to their web banking credentials or remote control of their computers. These hackers will then drain the deposit and credit lines of the compromised bank accounts, funneling the funds through mules that quickly redirect the monies overseas into hackers accounts.
As a business owner, you need an understanding of how to take proactive steps and avoid, or at least minimize, most threats.

  • Use a dedicated computer for financial transactional activity. DO NOT use this computer for general web browsing and email
  • Apply operating system and application updates (patches) regularly
  • Ensure that anti-virus/spyware software is installed, functional and is updated with the most current version
  • Have host-based firewall software installed on computers
  • Use latest versions of Internet browsers, such as Explorer, Firefox or Google Chrome with pop-up blockers and keep patches up to date
  • Turn off your computer when not in use
  • Do not approve transactions by batching them together; be sure to review and approve each one individually
  • Review your banking transactions and your credit report regularly
  • Contact your information technology provider to determine the best way to safeguard the security of your computers and networks
  • Call us immediately if you believe that your Commercial Capital Bank account has been compromised.

 

Visa Purchase Alerts

Visa Purchase Alerts allows card holders to receive real-time email alerts when purchases are made with their VISA debit card.   Sign up in three easy steps:

  1. Check to make sure your card is eligible
  2. Register your email or mobile device to receive VISA Purchase Alerts
  3. Choose the notification triggers that match your needs

These are the notification alert options:

  • Alert when a purchase meets or exceeds a certain dollar amount
  • Alert when the card is used outside of the United States
  • Alert when a purchase is made online or by phone

To get started go to :

https://usa.visa.com/pay-with-visa/featured-technologies/purchase-alerts.html

Click Check eligibility

Enter your card number and then follow the steps to set up your account.

Once your account is set up, go to your settings  to set your alert options.

RESOURCES

What Can We Do For You?

Note: Please do not put any account information, personal information, or confidential information in an e-mail.

 

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